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Help and FAQs
Site Help and Frequently Asked Questions
Health and Nutrition
We advocate a holistic approach to health; the totality of your lifestyle, diet and environmental factors will ensure the best therapeutic results from our products. Please explore the comprehensive articles available to support your journey to better health, we also provide full support by email and telephone.
From humble beginnings in 1994, and a small product range, we now supply many thousands of customers throughout the world. Over the years, we have developed many cutting edge products that remain an important part of our product range. We continually develop our range, working with innovators in the field of natural health, and as our knowledge advances, so we are able to further help our clients improve their health. Our continued growth has been driven by a great passion for the power of nutritional therapy, built upon the foundation of a "Broad Spectrum, Food State" approach to health improvement. We supply an innovative range of products, many of which are not available from other sources.
How to find the products you want
There are many ways of finding the the products you are looking for. Please go to the page
here, it being the best starting point. You can use two kinds of search, browse by category or browse an A-Z list of products. If you are looking to deal with a specific health condition, you can look up that condition in our A-Z list and will instantly be provided information and product recommendations for that condition. If your condition is not listed, then you can request an online consultation
here
Ways to Order
By Telephone UK 0845 512 0999 International +44 845 512 0999
We no longer accept orders by post or payments by cash, cheque or postal order.
For large orders over £350.00 we can accept electronic funds transfers (BACS) direct to our bank.
Delivery & Returns
Please refer to the information
here
Problem with your order?
Any problem with your order must be notified to us within two working days of receipt of the order.
Non-arrivals
If an item has not arrived after 14 days, you should contact us to advise us of such. Notification of non-arrival of an item must be no more than 21 days after the date of order. After such time, we will be unable to take any action regarding undelivered items.
Privacy Policy
We do not store credit card details nor do we share customer details
with any 3rd parties
We respect your privacy and only collect the necessary information to enable us to process your order or deal with your query. We will never pass your email address or any other details onto a third party. Your payment is processed in real time on an encrypted server which means your credit card details are never seen. If you are interested in product updates, special offers and new articles, please sign up for our newsletter, in other cases, the only email you will receive from us is the confirmation of your order's despatch if this is requested at the checkout.
Our full privacy policy can be viewed here
Online Security
All online payments are processed by PayPal or Worldpay, a system used by millions of people all around the world. Worldpay are part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world.
The transfer of the purchase details from the retailers site to WorldPay are encapsulated using encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.
Any communication between you and WorldPay is also encrypted to the maximum strength supported by the your browser using 128 Bit SSL. You are also protected from fraudulent use of your card in a "card not present" environment, by their card issuers.
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.
We do not store your Credit/Debit card details
